Returns &
Exchanges

Sometimes We Change Our Minds

We want you to love your Avancus products as much as we love creating them. If for any reason your order doesn’t work out, you have 15 days from the date of delivery to start a return or exchange. Visit our Returns Portal with your order number to begin the process. Return costs are covered by us.

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Start an Exchange

1

Start an Exchange

Begin via REDO with your order number.

2

Choose a Different Size

Exchanges are available for the same product in a different size.

3

Prepare Your Item

Follow the Returns Portal instructions. You won't be charged return fees.

4

Quality Check

Once your return is received, our team will inspect it and complete the next step.

Start an Exchange Track My Exchange
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Start a Refund

1

Start a Refund

Begin via REDO with your order number.

2

Return Label

Your return costs are covered by us. Follow the portal instructions for your return label.

3

Send Your Item

Follow the portal instructions before sending the item back.

4

Get Your Refund

Your refund is reviewed after the returned item is received and inspected.

Start a Refund Track My Refund

Returns

Return & Exchange Window: 15 days from the date your order arrives at your door.

Eligible Orders: Returns and exchanges are accepted for orders shipped within the United Kingdom only.

Refund Method: Refunds are processed to the original payment method once the return is approved.

Free Returns: You won't be charged return fees. The return costs are covered by us.

Exchange Policy:

  • Exchanges are available for a different product, colorway and/or size.
  • If your preferred variant is unavailable, a refund will be issued once the returned item has been received and inspected.

Exclusions:

  • Items discounted 40% or more are considered final sale and are not eligible for a return or exchange.
  • Underwear and socks cannot be returned or exchanged for hygiene reasons.

Return Standards & Conditions

To ensure a smooth process, please make sure your items meet these conditions before returning:

Items must be:

  • Unworn, unwashed, and not put through a dryer
  • Free from animal or human hair
  • Free from glitter, powder, skin cells, or any residue
  • Without strong odors (smoke, detergent, cologne, body spray, etc.)
  • Without marks or stains, including deodorant
  • Without excessive pilling

Items not meeting these conditions may be denied and returned to the sender.

Shipping & Delivery

United Kingdom

  • Standard: 4–6 working days — £5.90, free for orders over £60.
  • Express: 2–3 working days — £9.90, free for orders over £150.

Delivery times are carrier estimates and may vary due to weather or carrier delays.

Processing & Liability

Processing Time

  • Please allow 5–10 business days after your return is delivered for inspection and processing.
  • If your return hasn't been processed within that timeframe, email info@avancus.com and our team will expedite it.
  • If a return or exchange is denied, you'll receive an email notification explaining why.

Packaging & Liability

  • Customers are responsible for securely packaging return items using the label and instructions provided through REDO.
  • Avancus is not liable for returns that are lost, delayed or damaged due to improper packaging or shipping errors.
  • Please keep proof of shipment until your return has been processed.

Defective, Delayed & Final Sale

Defective or Damaged Items

We take great pride in the quality of our products. If you receive a defective or damaged item:

  1. Email info@avancus.com within 15 days of receiving your order.
  2. Include clear photos of the defect or damage.
  3. Our team will verify and send a replacement at no additional cost.

Delayed or Exceptional Returns

If unforeseen circumstances prevent you from returning your order within 15 days, please reach out to info@avancus.com before sending your return. We understand that things happen, and we handle exceptions on a case-by-case basis.

Final Sale & Warranty

  • Products marked Final Sale cannot be returned or exchanged.
  • However, they are still covered under our Warranty Policy for manufacturing defects.

Need Help?

Start Your Return: Begin via REDO →

If you need assistance or have questions, we're here to help. Email info@avancus.com and our support team will make sure you're taken care of.